Property Officer, Operations
Openings: 5
ACCUREX
Apply NowJob Description
Job Role
Job Purpose
The Property Officer is responsible for overseeing the operational performance of assigned estates and supporting rent collection and tenant compliance on the ground. The role ensures proper estate hygiene, enforcement of tenancy terms, delivery of official notices, follow-up on rent arrears, and resolution of delinquent accounts. This position acts as the company’s field representative in maintaining revenue integrity, minimizing risks related to default or squatting, and upholding professional service standards at the property level.
Key Responsibilities
1. Estate Oversight & Hygiene Management
- Supervise daily activities of estate cleaners, ensuring high cleanliness standards across communal areas.
- Conduct regular estate inspections to assess hygiene, caretaker performance, and tenant concerns.
- Recommend deployment or replacement of cleaners and caretakers based on field observations and needs.
- Capture meter readings on smart gadget and share to the assigned office WhatsApp number for tenant billing.
2. Rent Collection, Delinquency Follow-Up & Closure
- Conduct on-site follow-up with tenants in arrears, especially for accounts flagged as delinquent.
- Engage tenants to understand reasons for non-payment and negotiate realistic payment plans in line with policy.
- Confirm and document partial and full payments collected during follow-up.
- Coordinate with the Accounts & Reporting Officer to ensure system updates, tagging of resolved cases, and escalation of high-risk tenants to the Property Lead.
- Close and log each delinquency case with signed confirmation from the tenant or through enforcement action.
3. Enforcement & Recovery Actions
- Deliver official demand notices to defaulting tenants and log signed confirmations.
- Mobilize and execute legal distress actions including lock-ups and utility disconnections.
- Liaise with local administrators (e.g., chief, arbitration office) to pick and deliver summons to tenants, with signed delivery logs.
- Re-engage tenants post-distress to confirm payments before unlocking or restoration of services.
4. Unit Confirmation & Occupancy Tracking
- Perform unit audits to verify occupancy status and detect illegal occupants or squatters.
- Spot abandoned or misused units and report potential risks of revenue loss or structural damage.
- Maintain an updated estate occupancy tracker and escalate concerns to the Property Coordinator.
5. Maintenance Issue Identification & Escalation
- Report tenant-raised or personally observed maintenance needs, supported with photos or logs.
- Follow up with the repair team to confirm task assignment and resolution status.
- Ensure affected tenants are informed of repair timelines and updates.
6. Caretaker/Personnel Deployment Support
- Assist in the onboarding and handover of new caretakers and estate cleaners.
- Monitor feedback from tenants regarding new deployments and report issues to the Property Coordinator.
7. Field Documentation & Communication
- Maintain a well-documented logbook for all field activity: notices served, tenant conversations, rent updates, and maintenance reports.
- Provide daily or weekly feedback reports to the Property Coordinator.
- Any other duty as assigned.
Qualification
- Diploma in Property Management, Real Estate, Business Administration, or related field preferred.
- Minimum 2 years of field-based experience in real estate, property supervision, or tenancy enforcement.
- Familiarity with rent collection practices and tenant relationship management.
- Strong written and verbal communication skills in both English and Kiswahili.
- High integrity and assertiveness in field enforcement work.
- Physically mobile and willing to travel daily within assigned zones.
Core Competencies
- Assertiveness and professional judgment in tenant follow-up
- Attention to detail in enforcement records and payment verification
- Conflict resolution and tenant engagement skills
- Strong field organization and time management
- Confidentiality and ethical conduct in all interactions
Key Skills
Must have
Customer service orientation Debt Collection & Negotiation Skills Reporting & Analytical Proficiency Communication & Conflict ResolutionGood to have
Problem-solving Attention to detail Time management skills proactive , ability to work under low supervision or no supervision,good communication skills ,strong interpersonal skills, attention to detail ,About The Company
Accurex is a HR Consulting company with focus on enabling Startups, Private, NGOs, and Tech-driven enterprises to address their HR needs through one-stop beskope recruitment, onboarding, training, contract and performance management, coaching, upto retirement/separation. This is made possible through our robust HRMIS and our team of dedicated experts.
Job Details
Employment Type
Full Time
Experience Level
Mid Level
Last Date
12th Jul 2025
Education
Education Level
Diploma
Professional Qualification
Not Required