Job Role

To lead parts operations by ensuring optimal availability, technical accuracy, and revenue growth, while driving efficiency in inventory management and customer satisfaction.

2. Key Responsibilities

A. Parts Operations & Revenue Growth

• Oversee end-to-end parts sales operations and revenue performance 
• Drive upselling and cross-selling strategies for parts 
• Analyze sales trends and implement growth initiatives 

B. Technical Leadership

• Act as the subject matter expert on Isuzu parts and systems 
• Guide technicians and junior staff on complex parts identification 
• Ensure accuracy in parts catalog usage and system updates 

C. Inventory Strategy & Control

• Develop and implement inventory optimization strategies 
• Minimize stockouts and overstock through data-driven planning 
• Oversee stock audits, shrinkage control, and reporting 

D. Customer Experience Management

• Handle escalated customer issues and technical queries 
• Ensure high service standards and customer retention 
• Work closely with service teams to improve turnaround time 

E. Supplier & Stakeholder Coordination

• Collaborate with procurement on sourcing strategies 
• Monitor supplier performance related to parts availability 

F. Reporting & Performance Management

• Track KPIs and generate actionable insights 
• Present performance reports to management 

Qualification

3. Qualifications

• Diploma/Degree in Automotive Engineering, Supply Chain, or related field 
• 5–8 years’ experience, with at least 2 years in a senior/supervisory role 
• Experience with Isuzu or similar automotive brands 

4. Skills & Competencies

• Advanced technical knowledge of automotive parts 
• Leadership and team coordination 
• Data analysis and reporting 
• Commercial awareness 
• ERP/Inventory systems expertise