Job Role

The Operations Manager – Tanzania is responsible for leading operational activities across retail stations, logistics operations, customer service delivery, HSSEQ compliance, asset management, and operational performance improvement. The role ensures safe, efficient, and profitable operations across the country.

2. PURPOSE OF THE ROLE

• Deliver operational excellence across business operations.
• Improve profitability and operational efficiency.
• Ensure compliance with HSSEQ standards.
• Enhance customer service delivery.
• Support sustainable business growth.
• Optimize operational resource utilization.

3. DUTIES AND RESPONSIBILITIES

A. Operations Leadership

• Lead country-wide operational activities.
• Manage operational performance against targets.
• Develop and implement operational strategies.
• Drive continuous improvement initiatives.

B. Retail Operations Management

• Monitor retail station performance.
• Ensure adherence to retail operating procedures.
• Optimize sales and operational productivity.

C. Asset & Infrastructure Management

• Oversee operational asset utilization.
• Coordinate maintenance programs.
• Monitor infrastructure performance and reliability.

D. HSSEQ Compliance

• Ensure compliance with safety regulations.
• Monitor operational risk management.
• Support incident prevention initiatives.

E. Financial Performance Management

• Manage operational budgets.
• Control operational costs.
• Deliver profitability improvement initiatives.

F. Stakeholder Management

• Engage regulators, suppliers, and partners.
• Support customer service improvement initiatives.
• Coordinate cross-functional business activities.

Qualification

4. QUALIFICATIONS

• Bachelor's Degree in Engineering, Operations Management, Logistics, or Business Administration.
• MBA is an added advantage.
• Minimum 7–10 years' senior operational leadership experience.

5. COMPETENCIES

• Multi-site operations management
• Financial management
• Asset utilization
• HSSEQ systems
• Operational risk management
• Strategy execution
• Leadership
• Commercial awareness
• Strategic thinking
• Communication
• Decision-making
• Results focus