Job Role

The Lubes Engineer is responsible for providing technical expertise to support the sale, application and quality of the company's lubricant products. The role involves advising customers on product selection and application, supporting quality assurance, conducting used-oil and condition monitoring programmes, investigating technical complaints, and training sales teams and customers. The ideal candidate is technically strong, customer-focused, analytical and comfortable working with customers across industrial, transport and automotive segments. This role is open only to candidates from the Oil & Gas industry.

PURPOSE OF THE ROLE

• Provide credible technical support that helps win and retain lubricant customers.
• Ensure products meet specifications, approvals and quality standards.
• Help customers improve equipment reliability and reduce lubrication-related costs.
• Investigate technical issues and complaints promptly and recommend solutions.
• Build the technical capability of the sales team, distributors and customers.

DUTIES AND RESPONSIBILITIES

A. Technical Customer Support

• Advise customers on product selection and application for fleets, industrial, mining, agriculture, construction and automotive equipment.
• Conduct customer site visits and lubrication surveys to assess equipment, practices and opportunities for improvement.
• Troubleshoot lubrication-related equipment problems and recommend practical solutions.
• Prepare technical recommendations, product comparisons and cross-references to competitor products.
• Support key accounts with technical reviews and value demonstrations.

B. Product Quality, Specifications & Approvals

• Maintain technical data sheets, safety data sheets and product specifications for the portfolio.
• Ensure products meet applicable industry specifications, OEM requirements and regulatory standards.
• Work with blending, laboratory and supply teams to monitor batch quality and retained samples.
• Investigate product complaints, carry out root cause analysis and recommend corrective and preventive actions.
• Provide technical validation for new product launches and changes to formulations or packaging.

C. Used-Oil Analysis & Condition Monitoring

• Set up and manage oil sampling and analysis programmes for customers' equipment.
• Interpret laboratory results and recommend drain intervals, product changes or maintenance actions.
• Prepare clear customer reports highlighting trends, risks and cost savings.
• Coordinate with laboratories and partners to ensure timely and accurate results.
• Maintain a database of analysis results and recommendations.

D. Training & Sales Support

• Train sales staff, distributors, service station attendants and customer mechanics on products and best practices.
• Provide technical input to tenders, proposals and customer presentations.
• Participate in customer meetings, product demonstrations, field trials and exhibitions.
• Support the marketing team with accurate technical content for brochures and campaigns.
• Provide market and competitor technical feedback to the Lubes & Speciality Manager.

E. HSSE & Environmental Compliance

• Promote safe handling, storage and use of lubricants and specialty products.
• Ensure safety data sheets and product labelling are accurate and available.
• Advise customers on proper used-oil collection, storage and disposal in line with regulations.
• Support HSSE compliance at blending, warehousing and customer sites where required.
• Report incidents, spills and non-conformances promptly.

F. Reporting & General Responsibilities

• Prepare regular technical activity reports, including customer visits, complaints and trials.
• Maintain accurate technical records and customer files.
• Keep up to date with industry trends, technologies and OEM developments.
• Work collaboratively with sales, supply chain and quality teams.
• Perform any other related duties assigned by management.

Qualification

• Industry requirement: Candidates must come from the Oil & Gas industry. 
• Bachelor's degree in Mechanical, Chemical, Automotive, Industrial or a related engineering or science field.
• At least 4 years' experience in lubricants, automotive, heavy equipment or industrial maintenance, preferably in a technical support role. This experience must have been gained in the Oil & Gas industry.
• Sound knowledge of lubricant types, base oils, additives, specifications and OEM requirements.
• Experience with oil analysis and condition monitoring is an added advantage.
• Certification such as STLE, ICML or equivalent is an added advantage.
• Good presentation and report-writing skills and proficiency in MS Office.
• Valid driving licence and willingness to travel to customer sites.

COMPETENCIES

• Lubricant formulation basics, specifications and approvals.
• Technical training and presentation.
• Safety, health and environmental practices for lubricants.
• Customer focus and credibility with technical and non-technical audiences.
• Analytical and problem-solving mindset.
• Clear and persuasive communication.
• Attention to detail and integrity.