Job Role

The General Manager is responsible for overseeing the hospital’s overall operations, administration, and strategic direction. The role ensures high-quality patient care, financial sustainability, regulatory compliance, and operational efficiency. The ideal candidate combines healthcare management expertise with strong leadership and business acumen to drive organizational growth and service excellence.

2. PURPOSE OF THE ROLE

• Provide strategic leadership and operational oversight for hospital functions.
• Ensure delivery of safe, efficient, and high-quality healthcare services.
• Strengthen financial governance and sustainability.
• Enhance patient satisfaction and community trust.
• Ensure compliance with healthcare regulations and accreditation standards.
• Drive innovation, digitization, and continuous improvement in hospital operations.
• Support staff development, engagement, and retention.

3. DUTIES AND RESPONSIBILITIES

A. Strategic Leadership & Governance

• Develop and implement hospital strategy aligned with board directives.
• Provide leadership in policy formulation and execution.
• Monitor organizational performance against strategic objectives.

B. Operations Management

• Oversee clinical and non-clinical departments to ensure efficiency.
• Ensure optimal resource allocation and utilization.
• Drive continuous improvement in patient care processes.

C. Financial Management

• Oversee hospital budgeting, financial planning, and reporting.
• Ensure cost control and revenue optimization.
• Strengthen financial accountability and compliance.

D. Regulatory & Compliance Oversight

• Ensure compliance with healthcare laws, standards, and accreditation requirements.
• Coordinate external audits, inspections, and certifications.
• Maintain adherence to internal policies and SOPs.

E. Patient Care & Service Excellence

• Promote patient-centered care and service quality.
• Monitor patient satisfaction and implement improvement initiatives.
• Support clinical governance and safety standards.

F. Human Resource & Talent Management

• Lead workforce planning, recruitment, and retention strategies.
• Support staff training, development, and performance management.
• Foster a culture of teamwork, accountability, and professionalism.

G. Stakeholder Engagement & Communication

• Build strong relationships with government agencies, partners, and community stakeholders.
• Represent the hospital in external forums and partnerships.
• Ensure transparent communication with staff and patients.

H. Systems & Innovation

• Support implementation of hospital information systems (HIS/ERP).
• Drive digitization and process automation.
• Encourage adoption of innovative healthcare practices.

Qualification

4. QUALIFICATIONS

• Bachelor’s Degree in Healthcare Management, Business Administration, or related field.
• Master’s Degree in Healthcare Administration, MBA, or equivalent (mandatory).
• Professional certification in healthcare management or leadership is an added advantage.
• Minimum 8–10 years’ progressive experience in hospital or healthcare management.
• At least 5 years in a senior leadership role.
• Experience in strategic planning, financial management, and regulatory compliance in healthcare.

5. COMPETENCIES

• Hospital operations management
• Strategic planning & execution
• Financial management & reporting
• Regulatory compliance & accreditation
• Patient care quality assurance
• Human resource management
• Healthcare information systems (HIS/ERP)
• Risk management & governance
• Stakeholder engagement
• Innovation & process improvement