Job Role

The Front Office Officer is responsible for managing reception operations, customer interactions, and administrative support. The role ensures smooth communication, professional client handling, and efficient office coordination.

2. PURPOSE OF THE ROLE

• Provide excellent customer service and first contact support.
• Maintain professional reception and communication standards.
• Support administrative and clerical functions.
• Enhance client satisfaction and organizational image.

3. DUTIES AND RESPONSIBILITIES

A. Reception & Client Handling

• Manage incoming calls, emails, and walk-in clients.
• Provide accurate information and direct inquiries appropriately.
• Maintain visitor records and appointment schedules.

B. Administrative Support

• Handle correspondence, filing, and documentation.
• Support office supplies management and requisitions.
• Assist in scheduling meetings and preparing reports.

C. Customer Service

• Ensure prompt response to client queries.
• Maintain a welcoming and professional environment.
• Support after-sales service coordination when required.

Qualification

4. QUALIFICATIONS

• Diploma in Business Administration, Office Management, or related field.
• Minimum 2–3 years’ experience in front office or administrative roles.
• Proficiency in MS Office and communication tools.

5. COMPETENCIES

• Reception management
• Communication systems handling
• Record keeping & documentation
• Office administration support