Job Role

The Property Officer is responsible for supporting day-to-day property management operations with a strong performance-based focus on rent collection, tenant management, and portfolio optimization. The role requires a hands-on real estate professional with proven experience in credit control, arrears management, and tenant account reconciliation to ensure healthy cash flow and high occupancy levels across the property portfolio.

2.Key Responsibilities (Performance-Based)

A.Property & Tenant Management

• Manage assigned residential and/or commercial properties to ensure optimal occupancy and tenant satisfaction.
• Coordinate tenant onboarding, lease administration, renewals, and exits.
• Act as the primary point of contact for tenants on tenancy-related matters.

B.Rent Collection & Credit Control

• Oversee rent invoicing, collection, and follow-up in line with agreed payment terms.
• Monitor tenant accounts, manage arrears, and implement effective debt recovery strategies.
• Prepare arrears reports, aging analysis, and payment follow-ups.
• Negotiate and manage repayment plans where applicable

C.Portfolio Performance Management

• Maintain a performance-based property portfolio focusing on rental yield, arrears reduction, and occupancy rates.
• Track and report on key performance indicators including rent collection rates and default ratios.
• Support initiatives aimed at improving portfolio value and cash flow performance.

D.Property Operations & Maintenance

• Coordinate routine maintenance, repairs, and inspections with contractors and service providers.
• Ensure timely resolution of maintenance issues while controlling operational costs.
• Conduct regular property inspections and prepare inspection reports.

E.Reporting & Documentation

• Maintain accurate property, tenant, and financial records.
• Prepare weekly and monthly property performance and rent collection reports.
• Support budgeting and forecasting processes related to property income and expenses.

F.Compliance & Risk Management

• Ensure compliance with lease agreements, company policies, and relevant property regulations
• Support enforcement of tenancy terms including notices, defaults, and terminations

Qualification

Education

• Diploma or Bachelor’s degree in Real Estate, Property Management, Business Administration, Finance, or a related field.

Experience

• 2–3 years experience in property management or real estate operations.
• Proven experience working as a Credit Controller or in rent arrears management.
• Demonstrated ability to manage a performance-based property portfolio.

Key Skills & Competencies

• Strong credit control and debt recovery skills
• Sound understanding of lease administration and tenancy laws
• High attention to detail and financial accuracy
• Strong communication, negotiation, and interpersonal skills
• Ability to work with property management systems and MS Excel
• Results-driven with a strong sense of accountability