Job Role

1. Role Purpose

The Operations & Logistics Manager provides strategic and hands-on leadership across all operational, logistical, administrative, and production functions. The role ensures flawless preparation, seamless coordination, disciplined execution, and the consistent delivery of refined luxury experiences by translating creative and client expectations into clear, efficient operational plans.

This position oversees day-to-day business operations including logistics, décor handling, premium rentals, production movements, on-site execution, and internal workflows. As we strengthens our Sales and Operations structure, the role acts as a key anchor of operational stability, upholding the brand’s standards of elegance, precision, and premium service across all event categories.

2. Key Responsibilities

1. Logistics Efficiency

• Plan and coordinate movement of décor, styling assets, premium rentals, and technical equipment.
• Ensure timely loading, dispatch, transport, setup, and return of event assets.
• Optimize routing, fleet utilization, manpower planning, and fuel consumption.
• Maintain accurate dispatch controls and safe handling standards.
• Ensure logistics support flawless, punctual setups for all events.

2. Operational Execution & Quality

• Translate client briefs and creative designs into actionable operational plans.
• Lead décor setup, technical installations, floral placement, and finishing quality.
• Maintain the execution standards of elegance and precision.
• Supervise event-day operations, coordinating fast and professional troubleshooting.
• Ensure full operational readiness for all scheduled events.

3. Inventory, Assets & Cost Control

• Oversee storage, maintenance, and deployment of décor inventory and premium rentals.
• Enforce strict stock controls to minimize breakages, losses, and variances.
• Track asset utilization, verify supplier invoices, and enforce cost control.
• Conduct accurate physical counts and maintain up-to-date asset logs.
• Ensure all décor materials and equipment meet event-readiness standards.

4. Team Leadership & Productivity

• Provide daily direction to supervisors, drivers, logistics crew, technical teams, and admin staff.
• Conduct daily briefings and assign duties clearly and effectively.
• Monitor team productivity, task completion, discipline, and professionalism.
• Lead coaching, capability building, and performance improvement.
• Maintain a strong operational culture of teamwork and accountability.

5. HSE Compliance & Risk Management

• Enforce OSHA/WIBA compliance and proper use of PPE across all operations.
• Ensure timely reporting, investigation, and closure of incidents or near misses.
• Conduct pre-event risk assessments and implement mitigation strategies.
• Oversee preventive maintenance for vehicles, tools, and technical equipment.
• Maintain a safe, compliant, and hazard-free environment for all teams.

6. Documentation & Administration

• Oversee job cards, checklists, delivery notes, logs, and incident reporting.
• Maintain complete, accurate, and audit-ready operational documentation.
• Coordinate procurement follow-ups and administrative workflows.
• Ensure proper filing systems with traceability and record integrity.
• Lead documentation standards to support audit compliance and operational discipline.

7. Coordination & Reporting

• Submit timely daily and weekly operational reports to the Managing Director.
• Maintain strong alignment between Operations, Sales, Creative, Procurement, and Finance.
• Ensure prompt internal communication and efficient information flow.
• Participate in planning meetings, strategy reviews, and operational briefings.
• Drive high-level coordination to support exceptional execution and client experience.

Qualification

Qualifications & Experience

• Degree in Operations, Logistics, Supply Chain, Business Administration, or related field.
• 4–7 years’ experience in event logistics, operations management, hospitality, or project execution.
• Proven experience leading multi-functional operational teams, with demonstrated ability to supervise supervisors, drivers, logistics personnel, technical teams, and support staff in fast-paced environments.
• Strong expertise in logistics planning, fleet management, inventory control, and work flow coordination.
• Knowledge of OSHA/WIBA compliance, safety standards, and quality management.
• Excellent communication, problem-solving, and decision-making capabilities.

Core Competencies

• Operational planning & execution
• Event logistics & production management
• Leadership & people coordination
• Inventory & asset management
• Cost control & resource optimization
• Documentation & administrative accuracy
• Crisis resolution & problem-solving
• Communication & collaboration
• Time management & discipline
• HSE compliance & risk control

Behavioural Expectations 

• Excellence: Upholds luxury-level quality and precision.
• Professionalism: Calm, composed, and brand-aligned behavior.
• Passion: Genuine commitment to creating exceptional moments.
• Innovation: Improves systems, processes, and efficiencies.
• Discipline: Maintains structure, consistency, and accountability.
• Leadership: Demonstrates confidence, clarity, and solution-focus.
• Time Discipline: Demonstrates strict punctuality and adherence to operational timelines.