Job Role

Role Summary

The Counter Sales Assistant plays a frontline role in supporting walk-in retail customers within company’s Auto Spares Division. The role is responsible for providing accurate product advice, generating quotations, processing sales orders, collecting payments, and ensuring that all transactions are captured accurately in Odoo. The position is critical in ensuring customer satisfaction, conversion of quotations to sales, and accountability of stock and payments in a high-traffic retail environment.

A. Customer Engagement & Sales Conversion

• Welcome, greet, and assist all walk-in customers promptly and professionally.
• Assess customer needs and recommend appropriate auto parts (Isuzu and general market).
• Follow up on issued quotations to convert into confirmed sales.
• Provide upselling and cross-selling of parts and accessories.
• Maintain service discipline to reduce customer wait time from entry to invoice completion.

B. Quotations, Orders & Invoicing

• Generate accurate quotations, sales orders, and invoices in Odoo, aligned with approved pricing structures.
• Verify product codes, quantities, and prices before issuing documentation.
• Ensure zero errors in invoicing and timely handover of documents to customers and finance.
• Track quotation-to-sales conversion ratios and report variances.

C. Stock Coordination & Order Fulfillment

• Check real-time stock availability in Odoo before issuing quotations.
• Coordinate with the stores team to ensure quick picking, dispatch, and delivery of parts.
• Return unsold stock to the store daily and ensure Odoo records are updated.
• Flag frequently requested but unavailable parts to procurement.

D. Payments & Cash Handling

• Collect payments via cash and MPESA and record transactions in Odoo.
• Prepare daily handover log for all payments (cash/cheque) to the cashier.
• Reconcile daily sales records and escalate discrepancies immediately.
• Ensure zero uncollected or unreconciled payments at the end of each day

E. Returns, Loss Prevention & Reporting

• Process product returns, exchanges, and warranty claims in line with company policy.
• Capture lost sales reasons in Odoo (e.g., stockouts, high pricing).
• Report trends, customer feedback, and buying patterns to management.
• Participate in monthly sales and performance reviews.

Qualification

Qualifications

• Education: Diploma/Certificate in Sales & Marketing, Business, Automotive Engineering, or related field.
• Experience: Minimum 3 years in retail  sales, preferably in auto spares or hardware.
• Knowledge of Isuzu parts and general auto spares market.
• Proficiency in Odoo or similar ERP/POS system.
• Accuracy, attention to detail, and ability to work in a fast-paced retail environment.

Core Competencies

• Strong customer service and interpersonal skills.
• Accuracy in order processing and invoicing.
• Integrity, accountability, and teamwork.
• Ability to multitask in high-traffic retail counters.
• Service discipline and fast turnaround in sales processing.