Job Role

To ensure timely and safe delivery of pharmaceutical products to clients, pharmacies, and healthcare facilities. The rider is responsible for maintaining delivery schedules, ensuring product integrity, and providing excellent customer service while adhering to company policies and compliance standards.

2. Key Responsibilities

A. Delivery Operations

• Execute daily delivery schedules for pharmaceutical products.
• Ensure safe handling and transportation of medicines.
• Verify delivery notes and obtain client acknowledgments.

B. Customer Service

• Maintain professional interaction with clients during deliveries.
• Handle customer concerns promptly and courteously.
• Provide accurate information on delivery timelines.

C. Compliance & Safety

• Adhere to traffic rules and company safety policies.
• Ensure compliance with pharmaceutical handling regulations.
• Maintain cleanliness and proper storage of delivery equipment.

D. Vehicle & Equipment Management

• Conduct routine checks and maintenance of the motorbike.
• Report mechanical issues promptly for repair.
• Ensure proper documentation of vehicle usage and fuel consumption.

E. Reporting

• Maintain accurate delivery records and logs.
• Report daily delivery performance and challenges.
• Support reconciliation of dispatched and delivered products.

Qualification

3. Qualifications

• Valid motorcycle riding license (Class A/B3).
• At least 2–4 years’ experience in pharmaceutical or related deliveries.
• Knowledge of Nairobi and surrounding routes.
• Basic understanding of pharmaceutical handling standards.

4. Skills and Competencies

• Strong riding and navigation skills.
• Reliability, discipline, and integrity.
• Ability to work under pressure and meet strict timelines.
• Good communication and interpersonal skills.
• Basic mechanical knowledge of motorbikes.
• Familiarity with delivery tracking systems.