Hotel Manager, Hospitality Sector

Job Description

Job Role

Key Responsibilities

1. Operational Leadership

Oversee daily hotel operations, ensuring seamless service in the restaurant, events, and in-room dining.

Develop and implement standard operating procedures (SOPs) for consistent service quality.

Coordinate with the kitchen and service teams to maintain high-quality menu offerings and timely service delivery.

2. Financial & Revenue Management

Develop and manage the F&B budget, controlling costs while maximizing revenue.

Monitor food and beverage cost percentages and implement cost-saving measures without compromising quality.

Drive upselling initiatives and create promotions to increase revenue streams.

Analyze sales performance and prepare weekly and monthly financial reports for management.

3. Guest Experience & Service Excellence

Ensure guests consistently receive a personalized, high-quality dining experience.

Handle escalated guest complaints professionally and resolve issues promptly.

Monitor guest feedback from surveys, reviews, and direct comments to identify service improvement areas.

4. Staff Leadership & Development

Recruit, train, and mentor F&B staff, building a motivated and high-performing team.

Conduct regular briefings, training sessions, and performance reviews.

Foster a culture of teamwork, accountability, and continuous improvement.

5. Compliance, Safety & Hygiene

Ensure 100% compliance with health, safety, and food hygiene regulations.

Conduct regular inspections and audits to uphold operational standards.

Maintain staff grooming and personal hygiene protocols in line with brand standards.

6. Menu Development & Innovation

Collaborate with the Executive Chef to design creative, seasonal menus that meet guest preferences and market trends.

Introduce new dining concepts, events, or themed nights to enhance guest engagement and revenue.

7. Reporting & Strategic Planning

Prepare and present operational and financial performance reports to management.

Use data-driven insights to plan growth strategies for the F&B department.

Participate in strategic meetings to align departmental goals with the hotel’s objectives.

Qualification

Qualifications

Diploma or Degree in Hospitality Management, Food & Beverage, or related field.

Minimum of 5 years of progressive F&B experience, with at least 2 years in a managerial role in a 3- to 5-star hotel or upscale restaurant.

Proven knowledge of financial reporting, budgeting, and cost control systems.

Familiarity with POS and inventory management systems.

Strong leadership, organizational, and interpersonal skills.

Fluency in English and Kiswahili; knowledge of additional languages is an added advantage.

Core Competencies

Strategic thinking with strong business and financial acumen.

Excellent communication and negotiation skills.

Ability to inspire, lead, and manage a diverse team.

Strong problem-solving and conflict-resolution abilities.

Exceptional guest service orientation with attention to detail.

High adaptability in dynamic, fast-paced environments.

Physical & Other Requirements

Ability to work flexible hours, including evenings, weekends, and holidays.

Strong stamina for long shifts during peak operations.

Professional grooming and presentation standards.

Key Skills

Must have

Team Management Strong organizational abilities Ability to prioritize tasks effectively Confidentiality and discretion in handling sensitive information problem Solving skills

Good to have

Strategic Thinking Leadership and Team Management Employee Relations and Conflict Resolution Customer Focus Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

About The Company

Accurex is a HR Consulting company with focus on enabling Startups, Private, NGOs, and Tech-driven enterprises to address their HR needs through one-stop beskope recruitment, onboarding, training, contract and performance management, coaching, upto retirement/separation. This is made possible through our robust HRMIS and our team of dedicated experts.

Job Details

Employment Type

Full Time

Experience Level

Management Level

Last Date

7th Sep 2025

Education

Education Level

Bachelor

Professional Qualification

Not Required