Job Role

 PURPOSE OF THE ROLE

• Deliver prompt, professional service to all walk-in customers.
• Increase sales by converting quotations into confirmed orders.
• Ensure accurate quotations, orders and invoices in Odoo.
• Maintain payment integrity and stock accountability.
• Reduce customer wait time from entry to invoice completion.
• Support management with data on sales trends and customer feedback.

DUTIES AND RESPONSIBILITIES

A. Customer Engagement & Sales Conversion

• Welcome, greet and assist all walk-in customers promptly and professionally.
• Assess customer needs and recommend appropriate auto parts (Isuzu and general market).
• Follow up on issued quotations to convert them into confirmed sales.
• Upsell and cross-sell parts and accessories.
• Maintain service discipline to reduce customer wait time.

B. Quotations, Orders & Invoicing

• Generate accurate quotations, sales orders and invoices in Odoo, aligned with approved pricing structures.
• Verify product codes, quantities and prices before issuing documentation.
• Ensure zero errors in invoicing and timely handover of documents to customers and finance.
• Track quotation-to-sales conversion ratios and report variances.

C. Stock Coordination & Order Fulfillment

• Check real-time stock availability in Odoo before issuing quotations.
• Coordinate with the stores team for quick picking, dispatch and delivery of parts.
• Return unsold stock to the store daily and ensure Odoo records are updated.
• Flag frequently requested but unavailable parts to procurement.

D. Payments & Cash Handling

• Collect payments via cash and M-PESA and record transactions in Odoo.
• Prepare a daily handover log for all payments (cash/cheque) to the cashier.
• Reconcile daily sales records and escalate discrepancies immediately.
• Ensure zero uncollected or unreconciled payments at the end of each day.

E. Returns, Loss Prevention & Reporting

• Process product returns, exchanges and warranty claims in line with company policy.
• Capture lost-sales reasons in Odoo (e.g. stockouts, high pricing).
• Report trends, customer feedback and buying patterns to management.
• Participate in monthly sales and performance reviews.

Qualification

• Diploma or Degree in Sales & Marketing, Business, Automotive Engineering, or a related field.
• Minimum 1–2 years’ experience in retail counter sales, preferably in auto spares or hardware.
• Knowledge of Isuzu parts and the general auto spares market.
• Proficiency in Odoo or a similar ERP/POS system.
• Accuracy, attention to detail, and ability to work in a fast-paced retail environment.

 COMPETENCIES

• Strong customer service skills
• Good interpersonal and communication skills
• Accuracy in order processing and invoicing
• Integrity and accountability
• Teamwork and collaboration
• Ability to multitask in a busy retail environment
• Service discipline
• Fast turnaround in sales processing
• Attention to detail