Job Role

The Graduate Trainee – Business Development (Heavy Equipment Spare Parts) will support sales and business development activities through customer engagement, market research, preparation of quotations, sales administration, and account management support. The role offers practical exposure to B2B sales, customer relationship management, and heavy equipment spare parts operations.

PURPOSE OF THE ROLE

• Gain practical exposure to business development and sales operations.
• Support customer engagement and account management activities.
• Assist in market research and business opportunity identification.
• Develop commercial and customer relationship management skills.
• Learn sales administration and reporting processes.
• Build knowledge of heavy equipment spare parts and related markets.

 DUTIES AND RESPONSIBILITIES

A. Business Development & Sales

• Assist in identifying new business opportunities and prospective customers.
• Support the maintenance of sales pipelines and customer databases.
• Participate in customer visits and sales activities under supervision.
• Assist in preparing quotations and commercial proposals.
• Follow up on customer enquiries and quotations.
• Support implementation of sales and marketing initiatives.
• Contribute towards achievement of departmental sales targets.

B. Heavy Equipment Spare Parts Sales

• Assist in identifying customer spare parts requirements.
• Support provision of product information to customers.
• Develop knowledge of heavy equipment brands, parts, and applications.
• Assist in preparing spare parts quotations.
• Support coordination with procurement teams on customer requirements.
• Maintain accurate product and customer information.

C. Customer & Account Management

• Assist in maintaining customer relationships.
• Support customer follow-up activities.
• Update customer records and account information.
• Respond to customer enquiries under supervision.
• Assist in resolving routine customer concerns.

D. Market Development

• Conduct market and competitor research.
• Assist in identifying potential customers and projects.
• Collect and analyze market information.
• Support business development initiatives.
• Assist in preparing market intelligence reports.

E. Sales Pipeline & Reporting

• Maintain accurate sales and customer records.
• Update CRM systems and databases.
• Assist in preparing weekly and monthly reports.
• Monitor assigned leads and opportunities.
• Support reporting on sales activities and customer feedback.

F. Internal Coordination

• Work closely with procurement, logistics, warehouse, and finance teams.
• Assist in coordinating customer orders and deliveries.
• Follow up on order status and customer requirements.
• Support smooth processing of customer transactions.
• Participate in internal meetings and training activities.

Qualification

• Bachelor's Degree in Business Administration, Marketing, Engineering, Mechanical Engineering, Supply Chain Management, or a related field.
• Fresh graduate or candidate with up to one (1) year of internship, attachment, or relevant work experience.
• Exposure to sales, customer service, or business development activities will be an added advantage.
• Good verbal and written communication skills.
• Proficiency in Microsoft Office applications.

COMPETENCIES

• Basic sales and business development knowledge
• Customer relationship management
• Market research and analysis
• Data entry and reporting
• Quotation preparation support
• Teamwork and collaboration
• Problem-solving ability