Job Role

The Credit & Control Officer is responsible for managing and monitoring the company's credit and receivables processes to ensure timely collections, effective credit control, and accurate customer and tenant account management. The role involves monitoring outstanding balances, reviewing credit exposure, maintaining accurate account records, coordinating collection activities, identifying credit risks, and preparing regular reports for management.

2. PURPOSE OF THE ROLE

• Strengthen credit and receivables management across the company.
• Minimize overdue accounts and credit-related risks.
• Monitor customer and tenant accounts and payment performance.
• Ensure compliance with approved credit terms and internal controls.
• Improve cash-flow visibility and collection efficiency.
• Identify and escalate high-risk and long-outstanding accounts.
• Maintain accurate and up-to-date credit records.
• Provide management with timely credit-control and receivables reports.

3. DUTIES AND RESPONSIBILITIES

A. Credit Management & Assessment

• Review customer and tenant accounts before and during the credit relationship.
• Support assessment of customer creditworthiness where applicable.
• Monitor approved credit limits, payment terms, and account conditions.
• Ensure accounts are managed in line with approved credit policies.
• Identify accounts showing signs of increased credit risk.
• Recommend appropriate credit-control actions based on account status and payment history.

B. Receivables & Account Control

• Monitor outstanding rent, service charges, invoices, and other receivables.
• Review accounts receivable ageing reports regularly.
• Track overdue balances and payment trends.
• Monitor customer and tenant account movements.
• Investigate discrepancies in account balances and payment allocations.
• Ensure account records are accurate, complete, and up to date.
• Escalate significant or long-outstanding balances to management.

C. Credit Control & Collections Coordination

• Coordinate with the Credit Collection Officer on overdue accounts.
• Provide collection priorities based on ageing, value, and credit risk.
• Monitor agreed payment plans and commitments.
• Review the effectiveness of collection activities.
• Ensure appropriate escalation procedures are followed for persistent defaulters.
• Coordinate with Finance, Property Management, and other relevant departments to resolve account issues.

D. Reconciliation & Account Review

• Review customer and tenant statements regularly.
• Support reconciliation of customer, tenant, and other receivable accounts.
• Investigate differences between invoices, receipts, and account balances.
• Ensure payments are correctly allocated to the relevant accounts.
• Follow up on unidentified or disputed payments.

E. Reporting & Analysis

• Prepare weekly and monthly credit-control reports.
• Prepare and maintain receivables ageing reports.
• Monitor collection performance against agreed targets.
• Analyze overdue accounts, payment trends, and credit exposure.
• Prepare reports highlighting high-risk accounts and significant outstanding balances.
• Provide management with regular updates on receivables performance.
• Maintain accurate credit-control trackers and records.

F. Credit Policies, Controls & Compliance

• Ensure compliance with the company's credit-control procedures.
• Maintain proper documentation for credit decisions, account reviews, and collection actions.
• Support implementation of internal credit controls.
• Ensure appropriate approvals are obtained before credit terms or arrangements are granted.
• Maintain confidentiality of customer, tenant, and financial information.
• Support internal and external audit requirements relating to credit and receivables.

G. Process Improvement

• Identify gaps and inefficiencies in the credit-control process.
• Recommend improvements to account monitoring and collection procedures.
• Support development of effective credit-control systems and reporting tools.
• Contribute to initiatives aimed at reducing overdue balances and improving cash flow.
• Work with relevant departments to improve accuracy and efficiency of receivables management.

Qualification

4. QUALIFICATIONS

• Diploma or Bachelor's Degree in Accounting, Finance, Commerce, Business Administration, Economics, or a related field.
• Minimum 2–3 years' experience in credit control, accounts receivable, finance, or a related role.
• Experience in real estate, property management, banking, financial services, or a similar environment will be an added advantage.
• CPA qualification or progress toward CPA will be an advantage.
• Experience working with accounting or ERP systems is preferred.

5. MUST-HAVE SKILLS

• Credit control and receivables management.
• Accounts receivable ageing and monitoring.
• Credit-risk monitoring.
• Microsoft Excel and financial reporting.
• Customer and tenant account management.
• Payment tracking and analysis.
• Understanding of credit-control procedures.
• Strong numerical and analytical ability.
• Ability to maintain accurate financial records.