Job Role

To design, develop, and deliver high-impact training programs in corporate leadership, management development, customer experience excellence, and HR capability enhancement. The role focuses on strengthening leadership competencies, fostering a customer-centric culture, and improving overall organizational performance through structured learning interventions and coaching initiatives.

2.Key Responsibilities

  A.  Training Strategy and Program Development

• Develop annual training plans aligned with organizational strategy.

• Design structured training modules in:
  • Corporate leadership
  • Supervisory and middle management development
  • Customer experience strategy
  • HR best practices
  • Develop competency frameworks and leadership development pathways.
  • Create standardized training materials, manuals, and toolkits.

 B.  Training Delivery and Facilitation

• Facilitate interactive workshops, seminars, and executive training sessions.
• Deliver virtual and in-person learning programs.
• Apply adult-learning methodologies and experiential learning techniques.
• Conduct leadership boot camps and management retreats.

  C.  Training Needs Assessment and Organizational Alignment

• Conduct organization-wide training needs assessments (TNA).
• Identify leadership, service, and HR capability gaps.
• Collaborate with department heads to align training to business goals.
• Develop customized learning interventions based on identified gaps.

  D.  Monitoring, Evaluation, and Reporting

• Develop training evaluation tools and feedback mechanisms.
• Measure training effectiveness and return on investment (ROI).
• Track post-training performance improvements.
• Prepare periodic training impact and progress reports.
• Recommend continuous improvement strategies.

  E.  Coaching and Mentorship

• Provide one-on-one executive coaching sessions.
• Facilitate group mentorship programs.
• Support succession planning initiatives.

Qualification

  1. Qualifications

• Bachelor’s Degree in Business Administration, Human Resources, Organizational Development, or related field.
• Professional certification in Training & Development or Organizational Development preferred.
• Minimum 5+ years’ experience in corporate training or leadership development.
• Experience in customer experience strategy and HR development programs.

  2.  Skills and Competencies.

High level of integrity and professionalism Strong facilitation and presentation skills.

• Leadership development and coaching expertise.
• Curriculum design and instructional development capability.
• Customer experience strategy knowledge.
• Training impact measurement and ROI analysis skills.
• Excellent communication and interpersonal skills.
• Strong organizational and analytical.